Refund Policy
Last updated: November 26, 2025
Thank you for shopping with XmasFamilyPlan.
Because all of our products are digital downloads, the following refund guidelines apply.
1. Digital Products – All Sales Are Final
All items sold on xmasfamilyplan.com are instantly delivered digital products.
Due to the nature of downloadable files, we do not offer refunds, returns, or exchanges once a purchase is completed.
This policy protects our digital content from unauthorized use or distribution.
2. Accidental Purchases
Since our products are delivered immediately after purchase, we cannot refund orders placed by mistake.
Please review your order carefully before completing checkout.
3. Download or File Issues
If you are experiencing any problems such as:
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Broken download links
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Missing files
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Difficulty opening the product
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Corrupted or incomplete downloads
Please contact us and we’ll resend your files at no additional cost.
We are happy to help until your files are successfully received.
4. Duplicate Orders
If you accidentally purchased the same product twice, email us within 7 days with your order numbers.
We will verify the duplicate charge and arrange a resolution.
5. Unauthorized Transactions
If someone made a purchase using your payment method without permission, please contact your bank or card provider immediately.
We can assist with order details, but all refund decisions must be processed by your payment provider.
6. No Refunds for:
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Change of mind
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Not using the product
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Incorrect email address entered at checkout
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Digital incompatibility due to outdated devices
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Discounts not applied after purchase
(We cannot apply discount codes retroactively.)
7. Contact Us
If you need help accessing your digital products or have questions about this policy, contact us:
We’re always here to assist you.